Role of ext-pro.xyz

ext-pro.xyz acts solely as a technical payment redirect layer between end users, Cashfree Payment Gateway, and Social World Panel. We do not sell services directly and do not manage any SMM orders or fulfilment.

Non‑refundable balance

When a payment is successfully processed through Cashfree and the amount is credited to your Social World Panel balance via the /api/addfunds endpoint, the balance is generally considered non‑refundable. Any further use of this balance (for placing SMM orders) is governed by the terms of Social World Panel.

Refunds for failed or incomplete payments

In the event of a failed, pending, or duplicate payment, the following rules apply:

• If Cashfree marks the transaction as FAILED or USER_DROPPED, your balance will not be credited.
• If a payment is charged but not reflected in your Social World Panel balance within a reasonable time, please contact support with your payment reference and order ID.
• Where applicable, refunds are processed according to Cashfree’s and your bank’s timelines.

How to request a review

If you believe a payment was processed incorrectly, please email support@ext-pro.xyz with:

• Your Social World Panel username or user ID
• Payment amount, date, and approximate time
• Any available Cashfree transaction reference or order ID

We will investigate the payment status with Cashfree and, where necessary, coordinate with Social World Panel to ensure your balance is updated correctly or advise if a refund from the payment provider is appropriate.

Chargebacks

Unauthorised chargebacks or disputes raised with your bank or payment provider may lead to suspension of your ability to use ext-pro.xyz and/or Social World Panel for future top‑ups. Please contact us first so we can help resolve any payment discrepancies.